Appointments

Appointments

INITIAL APPOINTMENTS

Please note:

All initial appointments MUST BE BOOKED ONLINE. Please do not call reception.

FULL PAYMENT is required at time of booking

Appointments cancelled within 48 hours will be charged the full consultation fee.

Refund requests for an appointment  (received more than 48 hours before appointment) will incur an admin fee of $10.

Appointments can be easily rescheduled online with no extra fees.

Mindful booking helps us serve everyone more efficiently. We kindly ask that you schedule appointments thoughtfully to avoid unnecessary charges and support better access for all.

All initial appointments are one hour in duration and available in person (preferred)  or as telehealth. Please note – no medicare rebate for initial telehealth appointment.

HOW TO BOOK AN APPOINTMENT

BOOK ONLINE –  use the “book appointment” option on this website.

Available dates will be shown. Continue scrolling along to future dates until you see availability (blue circle). Click on the appointment type, day and time required.

For review appointments, you will have access to your online patient portal; please download the mobile app for your convenience.

Please continue using the portal/app for all future bookings

Please note: 

Face to face appointments – Wednesday, Saturday

Telehealth appointments –  Monday, Tuesday, Thursday, Saturday

For clinic appointments – Please feel free to bring in a notepad to take notes. Recordings are not permitted.

Medicare rebate

Once you have attended in person, for the next 12 months, medicare rebates apply for telehealth appointments. Hence, where possible, try to come in person for your first appointment. Once you have attended in person, either as new or follow up patient, medicare rebates will apply for future telehealth appointments.

Once payment is received, after the consultation, Medicare will be notified and your rebate will be credited into your nominated bank account (eligibility criteria apply). If you are over the medicare threshold, a higher amount of the gap will be refundable. Allow up to 3 working days to receive the medicare rebate.

Follow Up Consultations

Standard follow up appointments are 30 minutes. In some cases, if shorter or longer appointments are appropriate, this will be advised. Once you have attended in person, for the next 12 months, medicare rebates apply for telehealth appointments.

Telehealth appointments –  The video link is within the patient portal. Go to your appointment details and click on  “join session“.

If there are internet connection issues, Dr Gajjar will call you on the phone.

Fee Schedule

Email policy

Most patients will not have the need to email. It is not designed for routine queries or discussions. Please bring all your non-urgent questions, requests, updates of your history or results to your actual appointment.

If you do need to email between appointments, email to admin@dramygajjar.com – and not to Dr Gajjar’s social media or other websites.

Simple emails requiring yes/no and brief responses will be answered within 3-5 working days.

Lengthy enquiries/ multiple questions –   book a short phone consult.  For email correspondence,  use the “Request Form” link on the website.  (min charge $20).

Please note – emails are not answered on weekends and public holidays.

General admin

Out of consultation requests – please use the  “Request Form” option on the website for repeat prescriptions, medical certificates, referral letters, pathology requests,  other forms and email correspondence.

Results – please do not call for your results – arrange for an appointment to discuss these. If an appointment is not available in the near future, it may be possible to book in a short phone consult.  If anything is urgent, we will contact you.

Waiting  list: if you are unable to book your preferred time,  email at admin@dramygajjar.com and advise us so that we can add you to a waiting list and inform you accordingly. Please also check online to see if  any available times are available (in case of extra clinics added, cancellations etc). 

Cancellation policy

A cancellation fee equivalent to your consultation fee is applicable if less than 48 hours notice is given.

We have patients who are waiting for an appointment that would be happy to fill your appointment.

The cancellation fee is the cost of your booked appointment time.

Please note – Refund requests for an appointment will incur a processing fee – $10 for an initial appointment and $5 for a review appointment.